We’re seeking a Patient Experience Coordinator for our Concierge Primary Care Medical Office in Haverford, PA! This position is 100% on-site!
Location: Haverford, PA
Job Type: Full-Time (Monday-Friday)
100% Onsite
Schedule: Monday-Friday, full-time, 8:00am-4:30pm
We are an adult primary care practice located in Haverford, PA. The compassionate team is led by three board-certified physicians, is dedicated to caring for its patients, and putting their health needs first. Every team member of the practice strives for excellence in patient care. Continually inspired and motivated by their patients, the practice’s team members believe that good health starts with excellent patient-caregiver relationships.
The team is looking for an outgoing, communicative, new team member to serve as Patient Experience Coordinator for the practice. This role serves as the critically important first contact from the practice for patients and supports the daily operations of the practice. This individual will manage patient communications, scheduling, insurance verification, records management, and other front-office functions that contribute to an exceptional patient experience. The ideal candidate brings prior healthcare office experience, strong organizational skills, a positive attitude, and a genuine desire to help patients!
What You'll Do:
Qualifications:
- Required
- Previous experience in a medical office, healthcare practice, or clinical setting.
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency with Microsoft Office and general office technology.
- Ability to work professionally and collaboratively in a small team environment.
Preferred
- Associate's or Bachelor's degree.
- Experience with Athenahealth, eClinicalWorks, Epic, or similar EHR platforms.
- Experience with insurance verification, prior authorizations, and patient registration.
- Knowledge of HIPAA, OSHA, and healthcare compliance standards.
- Familiarity with CPT coding and medical billing workflows.
What Makes You Successful in This Role
- You genuinely enjoy helping people.
- You are dependable, detail-oriented, and proactive.
- You communicate with professionalism and empathy.
- You take ownership of your work and follow through on commitments.
- You thrive in a fast-paced environment where no two days are exactly alike.
- You are eager to learn and contribute to the success of a growing practice.
Benefits
- Competitive compensation
- Benefits package
- Supportive and collaborative work environment
- Professional growth opportunities
- Opportunity to make a meaningful impact on patient care
Apply today!
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