Patient Customer Service Rep

Patient Customer Service Representative (Remote)

Full-Time - Customer Service & Support - Remote, US

Salary: $15.00 per hour 

Hiring in the Following States:

FL, GA, IN, KY, LA, MS, NC, SC, TN, TX, VA, & WV

Are you passionate about helping others? Do you want to make a meaningful impact in the lives of patients by ensuring they receive the medical supplies they need? Join our team as a Patient Customer Service Representative and assist patients, healthcare providers, and insurance companies with account setup, authorizations, prescription refills, and issue resolution.

Paid Training Starts the Week of March 17 – Secure Your Spot Today!Position Overview:

The Patient CSR will handle inbound and outbound calls, work with patient accounts, verify insurance, and process necessary documentation to ensure seamless delivery of medical supplies. This role requires multi-tasking across multiple systems, clear and professional communication, and a strong understanding of HIPAA compliance and ethical customer service practices.

Benefits:

• Paid training
• Health, dental, and vision insurance after 30 days
• Holiday pay and PTO
• Career growth opportunities
• And much more!

Key Responsibilities:

• Handle inbound and outbound calls regarding patient accounts and medical supply needs.
• Create and manage new member accounts while updating demographic and health information.
• Verify insurance eligibility and process required documentation per payer guidelines.
• Communicate with patients, caregivers, doctors, and insurance providers regarding orders and account status.
• Maintain accurate medical records and account notes following HIPAA guidelines.
• Process, fax, and review incoming medical documentation, including prescriptions, prior authorizations, letters of medical necessity, and insurance forms.
• Work closely with supervisors and team leads on escalated matters requiring additional approval.
• Maintain a strong knowledge base of medical supply products to assist customers effectively.
• Track and report attendance and productivity using internal systems.
• Adhere to all security, compliance, and nondiscrimination policies.

Position Details:

• Full-time, remote position (40 hours per week, Monday – Friday).
• Occasional overtime, early morning, evening, or weekend shifts may be required based on business needs.

Preferred Qualifications:

• 2+ years of customer service experience in a fast-paced environment handling multiple tasks simultaneously.
• Experience with phone-based customer support, requiring clear and professional communication.
• Strong computer skills, including the ability to manage multiple systems and maintain accurate records.

Additional Requirements:

• Equipment is not provided – applicants must have a working computer and high-speed internet.
• Must maintain strict HIPAA compliance and follow company policies.

Other Duties:

This job description provides a general outline of responsibilities. Duties, responsibilities, and activities may change as needed.

If you are a compassionate, detail-oriented professional looking for a remote opportunity in the healthcare industry, apply today!