We’re seeking an experienced Home Care Operations Manager to oversee day-to-day operations of a single home care agency branch, ensuring the delivery of high-quality, compassionate, and compliant care. This individual is responsible for team leadership, service coordination, regulatory compliance, and client satisfaction. The Branch Manager acts as the primary point of contact for both internal staff and external partners, aligning operational decisions with agency goals and values.
For over 15 years, our family-owned and operated home care agency has been dedicated to helping Michigan seniors remain independent and thrive safely at home. Through our unique whole-person wellness program, we provide not just physical care, but also emotional and social support that truly makes a difference in the lives of our clients and their families. Our team is passionate, supportive, and mission-driven. We treat every senior like family and every employee as a valued part of our success. Join our team and become part of a company that believes in compassion and teamwork.
Shift Details: Monday - Friday, shift will fall between 8:00am and 6:00pm. This position requires on-call availability 2 nights per week and every other weekend. Additional on-call pay is provided.
Salary: $80,000.00-100,000.00 dependent upon experience
- Medical and Dental Benefits
- Quarterly bonuses!
- Competitive Compensation
- Career Advancement
- Paid Time Off
- 401K and Profit Sharing
This is a key leadership role. Responsibilities include:
Train, support, and manage administrative and coordination staff to ensure optimal performance and morale.
Serve as the primary liaison for headquarters communications, including billing and payroll audits.
Educate and guide Operations staff to follow state, federal, local, and company policies and procedures.
Conduct client intakes, assessments, care planning, and ongoing supervision to ensure service quality and fit.
Actively assist with scheduling caregivers with clients as needed and collaborate with staffing supervisors to ensure coverage aligns with client needs.
Recruit, hire and train top talent, focusing on retention and professional development.
Track and manage key performance indicators (KPIs) related to revenue, billable hours, staffing levels, client growth, and retention. Control operational costs and contribute to profitability.
Perform periodic documentation and process audits to uphold quality standards and identify areas for improvement.
Foster a culture of excellence to maximize satisfaction among clients, families, and employees.
Address escalated client and caregiver issues promptly and effectively in collaboration with internal staff.
Represent the Operations in the community by attending events, building relationships with referral sources, and supporting brand awareness and growth in the field.
Coordinate with marketing representatives to ensure promotional efforts match branch capacity and business goals.
Requirements:
- Minimum of 3-5 years of experience in an operations manager role, healthcare/home care preferred.
- Demonstrated success in operational oversight and team leadership.
- Bachelor’s degree in Healthcare Management or related field
- preferred, or equivalent combination of industry or management experience.
Valid driver’s license, insurance, and vehicle registration
Clear communicator who can navigate sensitive issues with empathy and professionalism.
Strong leadership and team management abilities, with experience coaching and developing staff.
Ability to navigate marketing strategies in the field, building relationships with key referral sources, and growing the branch’s community presence.
Proficient in scheduling platforms, CRM systems, and Microsoft Office Suite.
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