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CrossFire Group
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Customer Service Specialist
Posted: 05/29/2025
2025-05-29
2025-07-20
Job Number: 46220834
Job Description
We have a great client that is looking for a Customer Service Specialist in Milford, MI!
This is a 13-week contract with the possibility of extension or direct hire. The pay rate is $23 per hour.
Schedule: Monday through Friday- 8:30am - 6:00pm
Job Summary:
This position has the following primary objectives with respect to customer relations:
This position has the following primary objectives with respect to customer relations:
- Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers
- Support corporate and departmental goals, member enrollment activities and product implementations
- Research, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention
- Educate members and prospective members to promote HAP as the health care coverage of choice.
Qualifications:
- Associate’s Degree OR minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.
- Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.
- High degree of integrity, patience, maturity, empathy, tact and Diplomacy.
- Problem solving skills, flexibility, good judgment and ability to provide service excellence.
- Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.
- Ability to handle multiple priorities concurrently in a timely and accurate manner.
- Strong interpersonal, listening, verbal communication and business writing skills.
- Efficiency in using a PC and various Microsoft programs.
- Fundamental understanding of HMO/PPO/POS delivery system and claims billing.
- Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled.
Apply today or email your resume directly to Steve Olzark at solzark@xfiregroup.com for immediate review!
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Discover exciting job opportunities in and around Milford, Michigan, with our staffing company! Milford, located in Oakland County, offers a perfect blend of small-town charm and big-city amenities. With its picturesque downtown area, filled with boutique shops, cafes, and restaurants, including the popular Milford House Bar & Grill, job seekers can experience a unique work-life balance. The area is known for its vibrant arts scene, with attractions like the Suzanne Haskew Arts Center and the River's Edge Gallery. Outdoor enthusiasts can enjoy recreational activities at Kensington Metropark or take in a show at the historic Milford Cinema. Join us in exploring career growth and community charm in the beautiful Milford area!