Our client, a major chemical manufacturer, looking for a contract Customer Service Representative to support their site in Research Triangle Park, NC.
THIS IS A LONG TERM CONTRACT POSITION WITH A PAY RATE OF $28 - $35/HOUR.
Primary Responsibilities:
You will oversee the end-to-end order fulfillment process for assigned channel partners. This includes managing order entry, issue resolution, shipping, invoicing, and reconciling consignment inventory. Additionally, you will create invoices for consignment sales and proactively resolve obstacles affecting customer requirements and satisfaction. Building strong relationships with channel partners and continuously enhancing their experience will be a core aspect of the role.
Specific Duties Include:
- Manage the Order-to-Cash process, including:
- Expediting orders, handling returns, monitoring backorders, managing sample and zero-dollar orders, and consignment processes.
- Reconciling consignment inventory and billing consignment sales.
- Execute the Customer Non-Conformance process, including investigating and reporting issues.
- Perform material availability checks and report price discrepancies.
- Contribute to supply chain initiatives, such as:
- Reducing aged or slow-moving inventory in collaboration with sales/product management and customers.
- Supporting Days Sales Outstanding (DSO) reduction efforts.
- Act as a liaison between customers and external service providers to ensure consistent, high-quality service.
- Enforce stated business rules while identifying and coordinating cross-functional resolutions when needed.
- Lead and manage complex projectswith clear deliverables, deadlines, and stakeholder collaboration, including:
- Setting action items, ensuring timelines are met, and delivering final presentations.
Work Schedule:
- Hybrid model: Minimum 2 days per week in-office, with a maximum of 3 days remote work.
Our client, a major chemical manufacturer, looking for a contract Customer Service Representative to support their site in Research Triangle Park, NC.
THIS IS A LONG TERM CONTRACT POSITION WITH A PAY RATE OF $28 - $35/HOUR.
Primary Responsibilities:
You will oversee the end-to-end order fulfillment process for assigned channel partners. This includes managing order entry, issue resolution, shipping, invoicing, and reconciling consignment inventory. Additionally, you will create invoices for consignment sales and proactively resolve obstacles affecting customer requirements and satisfaction. Building strong relationships with channel partners and continuously enhancing their experience will be a core aspect of the role.
Specific Duties Include:
- Manage the Order-to-Cash process, including:
- Expediting orders, handling returns, monitoring backorders, managing sample and zero-dollar orders, and consignment processes.
- Reconciling consignment inventory and billing consignment sales.
- Execute the Customer Non-Conformance process, including investigating and reporting issues.
- Perform material availability checks and report price discrepancies.
- Contribute to supply chain initiatives, such as:
- Reducing aged or slow-moving inventory in collaboration with sales/product management and customers.
- Supporting Days Sales Outstanding (DSO) reduction efforts.
- Act as a liaison between customers and external service providers to ensure consistent, high-quality service.
- Enforce stated business rules while identifying and coordinating cross-functional resolutions when needed.
- Lead and manage complex projectswith clear deliverables, deadlines, and stakeholder collaboration, including:
- Setting action items, ensuring timelines are met, and delivering final presentations.
Work Schedule:
- Hybrid model: Minimum 2 days per week in-office, with a maximum of 3 days remote work.
Qualifications:
- Bachelor Degree
- Call Center or Corporate Customer Service (No retail)
- Proven expertise in the Order-to-Cash, invoicing, and reconciliation processes.
- Preferred experience working with SAP Order-to-Cash modules, particularly invoicing functionalities.
- Strong ability to work independently and solve moderately complex problems with practical solutions.
- Demonstrated capability to initiate process improvements and evaluate the broader business impact of actions taken.
- Preferred: Bachelor’s degree with 5 years of progressive experience in a related field (not mandatory).
- Proficient in Microsoft Office Suite, including Excel (intermediate level), Word, and other web-based applications.
- Proven ability to interact with customers in a professional, helpful, and solution-oriented manner.
- Excellent interpersonal, teamwork, and communication skills, with a commitment to fostering strong relationships.