Customer Service Representative II

This is a long-term contract position with a starting pay rate of $14.00/hour (benefits are available).

This position will work a hybrid schedule which will require a minimum of 6 days per month in the office.

The Customer Service Representative:

• Responds to customer verbal and/or written inquiries.
• Records details about customer inquiries.
• Helps resolve complicated customer complaints.
• Coordinates and expedites customer inquiries to other departments for resolution.
• May help train entry level customer service specialists.

Qualifications

• High school diploma/GED required
• Excellent customer service skills; 2 or more years of experience in a Customer Service/Account Support environment required
• Must be able to utilize Outlook, MS Office (Word, Excel, PowerPoint, Smart Sheet)
• Minimum typing speed of 45 WPM