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Customer Service Representative II

Detroit, MI

Posted: 04/22/2024 Industry: Customer Service Job Number: 38752

Job Description

Our client, a major utility company, is looking for some contract Customer Service Representatives to assist with customer account inquiries in the Metro Detroit area.

 
This is a long-term contract position (possibility of extension or direct hire for the right candidate) with a starting pay rate of $19.00/hour (benefits are available). 


Position is a hybrid role (selected candidate must work up to 3 days/week in the office).
 

The Customer Service Representative:

  • Responds to customer verbal and/or written inquiries. 
  • Records details about customer inquiries. 
  • Helps resolve complicated customer complaints. 
  • Coordinates and expedites customer inquiries to other departments for resolution. 
  • May help train entry level customer service specialists. 


 

Job Requirements

Qualifications 
  • High school diploma/GED required  
  • Excellent customer service skills; 2 or more years of experience in a Customer Service/Account Support environment required
  • Must be able to utilize Outlook, MS Office (Word, Excel, PowerPoint, Smart Sheet)
  • Minimum typing speed of 45 WPM 
 
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About Detroit, MI

Discover exciting job opportunities in the vibrant Detroit, Michigan area! Known as the Motor City, Detroit offers job seekers a unique blend of rich history, diverse culture, and endless growth potential. Imagine working near iconic landmarks like the Renaissance Center, enjoying world-class cuisine at Greektown, exploring renowned art galleries like the Detroit Institute of Arts, catching a show at the historic Fox Theatre, or cheering for the Tigers at Comerica Park. Embrace the irresistible charm of Detroit while advancing your career in this dynamic and rapidly evolving region. Explore our job listings today and unlock a world of possibilities in the heart of the Great Lakes State!