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Contact Center Representative

Duarte, CA

Posted: 12/27/2022 Industry: Customer Service and Call Center Job Number: 36603

Job Description

Our client, a major medical center, is looking to add some Call Center professionals to their Contact Center team in Duarte, CA, to act as Schedulers. 


This contract opportunity offers a starting pay rate of $21.50/hr and is eligible for direct hire for the right individual

This position is 100% on site in Duarte, CA at the client's call center.  


The Contact Center Representative's responsibilities include but are not limited to: 
  • Answers general inbound and places outbound calls  to support established scheduling needs of patients
  • Makes Outbound calls to cancel, reschedule, and schedule new appointments based on incoming requests
  • Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.

Job Requirements

  • High School Diploma or Equivalent
  • 5+ years of experience in a call center/contact center CSR role
    • Medical/Health Care call center experience strongly preferred
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