Selected candidate will be responsible for

• Accessing multiple internal and external systems to thoroughly investigate damage claims
• Working with tools such as Microsoft Office products (including MS Teams), Power Bi, and Databricks
• Making outbound calls to follow up with customers and other internal business units regarding claim statuses
• May help train entry level customer service specialists or handle other duties as requested

This position requires strong analytical, problem solving, multi-tasking, technical and customer service skills. Some of the tools required are all Microsoft products, Power Bi, Databricks and Teams

• HS diploma or equivalent- Required
• High level of professionalism with the ability to effectively communicate to internal and external customers- Required
• 2-year minimum experience- Required
• Ability to comprehend varied research information- Required
• Ability to understand service systems and legal compliance regulations- Required
• Good analytical ability- Required
• Minimum typing speed of 45 WPM- Preferred