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Customer Support Representative

Detroit, MI

Posted: 03/28/2024 Industry: Customer Service Job Number: 38669-1

Job Description

Our client, a major utility company, is looking for a Customer Support professional to assist with customer account inquiries in the Metro Detroit area.
 
This is a long-term contract position with a starting pay rate of $19.00/hour (benefits are available). 

This position will work a hybrid schedule which will require the selected candidate to come to the office up to 3 days/week. 

 

Selected candidate will be responsible for

  • Accessing multiple internal and external systems to thoroughly investigate damage claims
  • Working with tools such as Microsoft Office products (including MS Teams), Power Bi, and Databricks
  • Making outbound calls to follow up with customers and other internal business units regarding claim statuses
  • May help train entry level customer service specialists or handle other duties as requested
 

 

 

Job Requirements

Qualifications 

This position requires strong analytical, problem solving, multi-tasking, technical and customer service skills. Some of the tools required are all Microsoft products, Power Bi, Databricks and Teams

  • HS diploma or equivalent- Required
  • High level of professionalism with the ability to effectively communicate to internal and external customers- Required
  • 2-year minimum experience- Required
  • Ability to comprehend varied research information- Required
  • Ability to understand service systems and legal compliance regulations- Required
  • Good analytical ability- Required
  • Minimum typing speed of 45 WPM- Preferred
 
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